At UAE Fashion Designers, we strive to provide the best shopping experience, ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refund and return guidelines below:
1. Eligibility for Returns
We accept returns and exchanges within 14 days from the date of delivery, provided the following conditions are met:
- The item is unused and in its original condition, including all tags and packaging.
- The product is not damaged or altered.
- The item is not on the non-returnable list (e.g., lingerie, sale items, or custom orders).
2. Process for Returning Items
To initiate a return, please contact our customer service team at contact@uaefashiondesigners.com within 14 days of receiving your order. We will provide you with instructions on how to proceed with the return.
To complete your return, we require a receipt or proof of purchase.
3. Refunds
Once we receive the returned item and confirm it meets the return criteria, we will process your refund. Refunds will be issued in the same method used for payment. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.
4. Exchange Policy
If you wish to exchange an item for a different size or color, please contact us within 14 days of receiving your order. The exchanged item must meet the same return conditions outlined above.
5. Non-Returnable Items
The following items cannot be returned or exchanged:
- Sale or discounted items
- Lingerie or intimate apparel
- Custom-made or personalized items
- Any item that has been worn, washed, or damaged
6. Shipping Charges
Shipping charges for returning items are the responsibility of the customer unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure the safe return of your item.
7. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 7 days of delivery. We will arrange for a replacement or issue a full refund, depending on the situation.
8. International Returns
For international returns, customers are responsible for shipping costs. Please ensure the returned items meet the return policy requirements before sending them back.
If you have any questions regarding our Refund and Returns Policy, please feel free to reach out to us at contact@uaefashiondesigners.com. We are happy to assist you!
Thank you for shopping with UAE Fashion Designers!